FAQ

Q) How long does delivery take?

A)Standard shipping to the UK takes 2-4 Weeks. Please keep in mind that delivery times do not include customs clearance processes, which are subject to UK regulations and may add additional time. For more you can reach out to us via mail, Contact us page and Tawk.to (Live chat bot).

Q) Will I need to pay import duties or taxes?

A) All our prices are all-inclusive, meaning you won't have to pay any additional import duties or taxes for shipments to the UK. The checkout price is final, inclusive of all duties and taxes, with no hidden charges.

Q) How can I track my order?

A) Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s tracking portal. In cases where your order includes multiple items shipped from different warehouses, you will receive separate tracking numbers for each shipment.

Q) What should I do if my order is delayed?

A) Orders may now and then be delayed because of customs processing, increased demand during top seasons, or surprising occasions like climate disturbances. In the event that your order doesn't arrive by the normal delivery date, kindly connect with our help group for help. We will attempt to address and determine the issue as fast as could be expected.

Returns and Refunds

Q) What is your return policy?

A) Motride works on order and we essentially don't stock products, we get the goods on order thus it impairs us to restock the goods since those merchandise are bought specifically for you on order from various providers which have all purchases are final strategy. It is easy to do returns provided done in the right way. For more details read here.

Q) How do I start a return?

A) To start a return, get in touch with our customer support team for guidance on the process.

Q) Who pays for return shipping?

A) Customer is solely responsible for all shipping costs associated with getting return order back to our Motride facility. For more details read here.

Q) When will I receive my refund?

A) Once your return is received and inspected by Motride QC (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or the original payment method. Please note that depending on your credit card company, it may take an additional time after your credit is applied for it to be posted to your account. Have faith and we promise to get back to you with minimum possible time.  For more details read here.

Product Information and Availability

Q) How can I tell if an item is in stock?

A) Our site gives ongoing real-time updates to every product. When you select a size or variety on the item page, accessibility data will be shown. For more help you can connect with our committed support team.

Q) Are all your products authentic?

A) Yes, we invest pride in offering just 100 percent authentic products obtained straightforwardly from trusted manufacturers and merchants. We work intimately with driving brands to give our clients great gear and accessories.

Q) What should I do if the product I want is not available?

A) If a specific product is not currently available, consider investigating comparative things in our collection. Then again, you can contact our help group for customized proposals or to ask about assessed restock dates.

Q) How can I confirm if the product is compatible with my motorbike?

A) Check the product description and similarity details on the product page to confirm in the event that it obliges your motorcycle. Also you can visit our site for proper matching and details of each product. Expecting that you're problematic, give your motorcycle's make, model, and year to our help pack for help. We're anxious to assist you with picking the proper thing.

Requesting and Installments

Q) Is my payment information safe if I place an order online?

A) Totally, we revolve around the security of your own and financial  data by utilizing the most recent encryption developments and secure installment entries. Also, our site goes through standard security reviews to guarantee consistent with industry rules. Likewise, we safeguard your security by erasing set aside installment data at normal stretches as an element of our data upkeep procedure.

Q) What payment methods do you accept?

A) We accept huge credit and check cards to give a supportive and secure installment experience with absolute attention and obligation. All trades are overseen through confided in payment gateways, guaranteeing the fundamental level of safety for your cash related information.

Q) When will you charge my credit card?

A) We work on a prepaid installment model, meaning your Visa will be charged right now you put in your request. Trust the process , This ensures that your payment is securely dealt with immediately and your financial information.

Q) When will you charge my credit card?

A) Yes, we consistently offer limits as rate diminishes on chosen things. Stay informed about our most latest deals by buying in into our newsletter or following us through web-based diversion.

Customer Support and Assistance

Q) How might I contact customer support?

A) A) Our customer care group is here to help you with any solicitations. with each step you'll find ease in getting your fundamental information. You can reach us through email or use the contact Us structure on our site for questions related to requesting things, or general information. with every step you'll find ease in obtaining the required information. Besides, you might communicate with us through the Tawk.to live chat available on our site for continuous help during business hours. We're centered around offering quick and accommodating help.

Q) What should I do if I experience technical issues on the website?

A)  If you face technical issues, guarantee your program is refreshed, clear the store and treats, enable JavaScript, and take a stab at getting to the site from another device. In the event that the issue continues, reach us through email,  the Contact Us form, or the Tawk.to live chat feature on our site for help.

Why Choose Us?

Q) Why should I buy from you instead of another retailer?

A) We are committed to giving a consistent shopping experience for motorcycle fans. Our key assets include:We offer authentic products from trusted producers, a large number of premium brands, master direction, and customized help with adaptable strategies to guarantee a consistent shopping experience.

Doorstep Delivery: Ensuring your orders are delivered straightforwardly to your home without any damages or at your preferred location. 

Customs Help: Offering help with customs leeway to make worldwide orders trouble free.

Documentation Management: Managing all fundamental desk work for a smooth and quiet trade.

24/7 Support: Round-the-clock help for every one of your questions and concerns.

Q) What is the review of other customers about your service?

A) Don’t just take our word for it—read reviews from satisfied customers on Trustpilot and other platforms. Their feedback speaks to our dedication to quality and service excellence.

Additional Information

Q) Do you offer bulk orders?

A) That's right, we're set to manage bulk orders for wholesalers, clubs, affiliations, or events. Basically drop us a message or email us, and we'll sort you out with a new proposition.

Q) Do you have a physical store?

A) Motride is totally web based, serving our UK clients with things shipped directly from our US distribution center. This plan permits us to offer numerous things that you will not normally find in ordinary retail locations.